QuickBooks is the go-to software for managing business finances, but it isn’t immune to technical hiccups. One of the more common (and frustrating) ones users encounter is QuickBooks Error Code -6190, -816.
This error often shows up when you're trying to open a company file, and it refuses to budge. Don't worry—this issue is fixable, and we’re going to walk you through exactly how to solve it.
What is QuickBooks Error -6190, -816?
Error code (-6190, -816) typically indicates that QuickBooks is unable to open the company file due to a mismatch between the transaction log file (.TLG) and the company file (.QBW). It can also happen if the file is being accessed in single-user mode by another workstation.
Here’s the usual message:
"QuickBooks was unable to open the company file [path]. Error codes: (-6190, -816)"
What Causes QuickBooks Error -6190, -816?
Some of the most common reasons include:
- Mismatch between the .QBW and .TLG files
- The company file is being used in single-user mode on another computer
- Corrupted or damaged company file
- Multi-user setup issues
- File is being accessed from a read-only network drive
How to Fix QuickBooks Error -6190, -816
Follow these solutions in order for the best results:
Fix 1: Use QuickBooks File Doctor
- Download and install the QuickBooks Tool Hub.
- Open Tool Hub and click Company File Issues.
- Select Run QuickBooks File Doctor.
- Browse your company file and select Check your file.
- Let the scan complete and follow any recommended actions.
Fix 2: Rename the .TLG and .ND Files
1. Navigate to the folder where your company file is stored.
2. Find files with the same name as your company file but ending in .TLG and .ND.
- Example: CompanyFile.qbw.tlg and CompanyFile.qbw.nd
3. Right-click each file and rename them to:
- CompanyFile.qbw.tlg.old
- CompanyFile.qbw.nd.old
4. Open QuickBooks and try accessing your company file again.
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Fix 3: Ensure All Users Are Logged Out
- Make sure no one else is using the company file in single-user mode.
- If one user is still logged in, have them log out properly, then try accessing the file again in multi-user mode.
Fix 4: Move the File to a Local Drive
Sometimes, QuickBooks has issues reading the file from a network.
- Copy the .QBW file to your desktop.
- Open QuickBooks and try to access the file from this new location.
- If it works, the issue may be related to network permissions or drive mapping.
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Fix 5: Sync .TLG with .QBW Using Backup Restore
If the .TLG and .QBW files are out of sync, restoring from a backup can help:
- Open QuickBooks and go to File > Open or Restore Company.
- Select Restore a backup copy, then click Local Backup.
- Browse to the backup file (.QBB) and restore it.
Still Need Help? Contact QuickBooks Experts at 855-389-9729
If you’ve tried everything and still can’t open your company file, it may be a deeper file corruption or network issue. Don’t risk losing your data—get expert help.
Call our QuickBooks-certified support team at 855-389-9729 for fast, secure assistance. We're available 24/7 and ready to get you back to business.
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Final Thoughts
QuickBooks Error -6190, -816 might be frustrating, but it’s usually fixable with the right steps. Whether it’s a mismatch in your data files or a problem with multi-user setup, now you’ve got the tools to handle it—or the experts to call.
Need fast help? Call 855-389-9729 now and get back to business without the stress.